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Here at ShelbyRae.ink we offer a variety of beauty enhancement treatments, customized to your needs.

Refund Policy

Cancellation, No Show, and Refund Policy CANCELLATION POLICY FOR OFFICE APPOINTMENT

We schedule our appointments so that each patient, or client, receives the right amount of time to be seen by our cosmetic surgeon. That is why it is very important that you keep your scheduled appointment with us and arrive on time.

As a courtesy, and to help patients, or clients, remember their scheduled appointments, ShelbyRae.Ink sends text message and email reminders in advance of the appointment time.

If your schedule changes and you cannot keep your appointment, please contact us so we may reschedule you, and accommodate those patients, or clients, who are waiting for an appointment. As a courtesy to our office as well as to those patients, or clients, who are waiting to schedule with the cosmetic surgeon, or other provider, please give us at least 24 hours’ notice. If you do not cancel or reschedule your appointment with at least 24 hours’ notice, we may assess a $50.00 “late cancellation” service charge to your account. Credit card information may need to be provided at the time of booking in the event a no-show service charge needs to be charged to the credit card provided. Otherwise, you will be billed for the service charge.

CANCELLATION POLICY FOR PROCEDURE APPOINTMENT

We understand that a situation may arise that could force you to postpone your procedure. Please understand that such changes affect not only your cosmetic surgeon, but other patients as well.

Should you find it necessary to cancel your procedure, your cosmetic fee and procedure fee are non-refundable. As a courtesy to our office as well as to those patients, or clients, who are waiting to schedule with the physician, or other provider, please give us at least 5 business days notice. If you do not cancel or reschedule your procedure with at least a 5 business days notice, we may assess a $100.00 “late cancellation” service charge to your account. Credit card information may need to be provided at the time of booking in the event a no-show service charge needs to be charged to the credit card provided. Otherwise, you will be billed for the service charge.

CANCELLATION POLICY FOR SURGERY APPOINTMENT

We understand that a situation may arise that could force you to postpone your surgery. Please understand that such changes affect not only your surgeon but other patients as well.

If you cancel OR RESCHEDULE your surgery within 5 business days of your procedure date, we will charge you 25% of your quoted amount as an inconvenience fee at our discretion. Should you find it necessary to cancel your surgery, your cosmetic fee and scheduling fee are non-refundable. If it is necessary for you to reschedule your surgery, the deposit amount of $1,000 can be applied to your next surgery date up to one year after the deposit is made. Credit card information may need to be provided at the time of booking in the event a no-show service charge needs to be charged to the credit card provided. Otherwise, you will be billed for the service charge.

NO SHOW POLICY FOR ALL APPOINTMENTS

If you do not cancel or reschedule your appointment with at least 24 hours’ notice, we may assess a $50.00 “no-show” service charge to your account. If you do not cancel or reschedule your procedure with at least 5 business days notice, we may assess a $100.00 “no-show” service charge to your account. Credit card information may need to be provided at the time of booking in the event a no-show service charge needs to be charged to the credit card provided. Otherwise, you will be billed for the service charge.

REFUND POLICY

ShelbyRae.Ink does not issue cash, check, or credit card refunds for purchased or pre-purchased merchandise, products, or services. This policy includes phone and in-person transactions. Any pre-payments received can be used for store credit to purchase other merchandise, products, or services. Any payments which are considered deposits or consult fees are non-refundable as well. Gift card and Gift Certificate sales are final.

No refunds will be issued for services rendered. This policy applies to surgery, injectables, or any services provided by ShelbyRae.Ink.